Call Center
{
"enableVideo": false,
"allowCallerToDialEscapeDigit": false,
"resetCallStatisticsUponEntryInQueue": true,
"allowAgentLogoff": true,
"allowCallWaitingForAgents": true,
"playRingingWhenOfferingCall": true,
"externalPreferredAudioCodec": "None",
"internalPreferredAudioCodec": "None",
"enableReporting": false,
"allowCallsToAgentsInWrapUp": true,
"overrideAgentWrapUpTime": false,
"enableAutomaticStateChangeForAgents": false,
"forceDeliveryOfCalls": false,
"type": "Premium",
"serviceUserIdPrefix": "mock.cc.1",
"serviceInstanceProfile": {
"name": "mock.cc.1",
"callingLineIdLastName": "mock.cc.1",
"callingLineIdFirstName": "mock.cc.1",
"password": "l@q3zC"
},
"policy": "Circular",
"routingType": "Priority Based",
"queueLength": 3,
"escapeDigit": "3",
"serviceProviderId": "odin.mock.ent1",
"groupId": "odin.mock.grp1",
"serviceUserId": "mock.cc.1@microv-works.com"
}
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