GET - Group Call Center

Retrieves deatiled information on a single Call Center.

Parameters

• service_user_id (str): Target Call Center's ID

Returns

• Dict: Target Call Centers details.

How To Use:

my_api.call_centers.get_group_call_center(
    service_user_id="myCallCenterUserID"
)

Example Returned Data (Formatted)

{
  "serviceInstanceProfile": {
    "name": "TestCallCenter",
    "callingLineIdLastName": "TestCallCenter",
    "callingLineIdFirstName": "TestCallCenter",
    "hiraganaLastName": "TestCallCenter",
    "hiraganaFirstName": "Call Center",
    "language": "English",
    "timeZone": "America/Denver",
    "timeZoneDisplayName": "(GMT-06:00) (US) Mountain Time"
  },
  "type": "Premium",
  "routingType": "Priority Based",
  "policy": "Circular",
  "enableVideo": false,
  "queueLength": 3,
  "enableReporting": false,
  "allowCallerToDialEscapeDigit": false,
  "escapeDigit": 3,
  "resetCallStatisticsUponEntryInQueue": true,
  "allowAgentLogoff": true,
  "allowCallWaitingForAgents": true,
  "allowCallsToAgentsInWrapUp": true,
  "overrideAgentWrapUpTime": false,
  "forceDeliveryOfCalls": false,
  "enableAutomaticStateChangeForAgents": false,
  "externalPreferredAudioCodec": "None",
  "internalPreferredAudioCodec": "None",
  "playRingingWhenOfferingCall": true,
  "callCenterQueueThresholdsIsActive": false,
  "serviceUserId": "TestCallCenter"
}