🚫GET - Group Call Center Stranded Calls Unavailable

my_api.get.group_call_center_stranded_calls_unavailable()

Retrieves the forwarding number for a user when a call center doesn't answer, along with the count of agents with an unavailable code in the call center.

Parameters

• service_user_id (str): Target Call Center ID

Returns

• Dict: Number to be Forwarded to, and Agents with an Unavailable Code set.

How To Use:

from odins_spear import api

my_api= api.Api(base_url="https://base_url/api/vx", username="john.smith", password="ODIN_INSTANCE_1")
my_api.authenticate()

my_api.get.group_call_center_stranded_calls_unavailable(
    service_user_id="[e-mail]"
)

Example Returned Data (Formatted)

{
  "serviceUserId": "[e-mail]",
  "action": "None",
  "transferPhoneNumber": null,
  "audioMessageSource": "File",
  "videoMessageSource": "Default",
  "audioUrlList": [],
  "videoUrlList": [],
  "audioFileList": [
    {
      "name": "StrandedCallsUnavailableAudio.wav",
      "mediaType": "WAV",
      "level": "User"
    }
  ],
  "videoFileList": []
}