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        • POST - Service Provider Admin
        • PUT - Service Provider Admin Policies
        • POST - Group Admin Polices Bulk
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        • GET - User Alternate Numbers
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        • PUT - User Web Authentication Password
        • PUT - User Authentication Service
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        • GET - Auto Attendants
        • POST - Auto Attendant
        • GET - Auto Attendant
        • GET - Auto Attendant User
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        • PUT - Auto Attendant
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        • GET - Group Call Center
        • PUT - Group Call Center
        • GET - Group Call Centers
        • PUT - Group Call Center Agents
        • PUT - Group Call Center Agents Levels
        • GET - Group Call Center Bounced Calls
        • PUT - Group Call Center Bounced Call
        • PUT - Group Call Center DNIS Instance
        • GET - Group Call Center Forced Forwarding
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        • GET - Group Call Center Overflow
        • PUT - Group Call Center Overflow
        • GET - Group Call Center Stranded Calls
        • GET - Group Call Center Stranded Calls Unavailable
        • PUT - Group Call Center Status
        • PUT - Group Call Center Stranded Calls
        • PUT - Group Call Center Stranded Calls Unavailable
        • GET - User Call Center
        • PUT - User Call Center
        • PUT - User Call Center Agent Sign Out
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      • Call Forwarding Always
        • GET - Bulk Call Forwarding Always
        • GET - User Call Forwarding Always
      • Call Forwarding Busy
        • GET - Bulk Call Forwarding Busy
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      • Call Forwarding No Answer
        • GET - Bulk User Call Forwarding No Answer
        • GET - User Call Forwarding No Answer
      • Call Forwarding Not Reachable
        • GET - Bulk User Call Forwarding Not Reachable
        • GET - User Call Forwarding Not Reachable
      • Call Forwarding Selective
        • GET - User Call Forwarding Selective
        • GET - User Call Forwarding Selective Criteria
        • GET - User Call Forwarding Selective Criterias
      • Call Pickup
        • GET - Call Pickup Group User
      • Call Processing Policies
        • PUT - User Call Processing Policy
      • Call Records
        • GET - User Stats
      • Devices
        • POST - Group Device
        • PUT - Group Devices
        • PUT - Group Device File
        • PUT - Group Device Tag
        • PUT - Group Device Type File
        • PUT - Group Device Tags Profile
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        • GET - Group DNs
        • POST - Group DNs
        • DELETE - Group DNs
        • PUT - Group DNs Activate
        • POST - Group DNs Assign Bulk
        • GET - Group DN Details
        • GET - Group DN Search
        • POST - Group DNs Unassign Bulk
        • GET - Service Provider DNs
        • POST - Service Provider DNs
        • GET - Service Provider DN Search
        • DELETE - Service Provider DNs
        • GET - System DNs
        • GET - System DN Search
        • GET - System DN Summary
        • GET - System DN Utilisation
      • Do Not Disturb
        • GET - User Do Not Disturb
        • PUT - User Do Not Disturb
      • Emergency Zones
        • POST - Group Emergency Zones
        • PUT - Group Emergency Zones
      • Groups
        • GET - Group Information
        • GET - Service Provider Groups
      • Hunt Groups
        • GET - Group Hunt Groups
        • GET - Group Hunt Group
        • POST - Group Hunt Group
        • PUT - Group Hunt Group
        • DELETE - Group Hunt Group
        • GET - Group Hunt Groups Available Users
        • PUT - Group Hunt Groups Status
        • GET - Group Hunt Group User
        • PUT - Group Hunt Group Weighted Call Distribution
        • POST - Group Hunt Groups Remove User
      • Password Generate
        • GET - Password Generate
        • GET - Passwords Generate
        • GET - Passcode Generate
        • GET - Passcodes Generate
        • GET - SIP Password Generate
        • GET - SIP Passwords Generate
      • Registration
        • GET - User Registration
        • GET - Bulk User Registration
      • Reports
        • GET - User Report
      • Schedules
        • GET - Group Schedules
        • GET - Group Events
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        • GET - Service Provider
        • GET - Service Providers
      • Services
        • GET - Group Services
        • GET - Group Services Assigned
        • GET - User-Services
        • PUT - User Services
        • GET - User Services Assigned
        • GET - User Service Settings
        • PUT - User Service Settings
      • Shared Call Appearance
        • POST - User Shared Call Appearance Endpoint
      • Trunk Groups
        • GET - Group Trunk Group
        • GET - Group Trunk Groups
        • GET - Group Trunk Groups Call Capacity
        • PUT - Group Trunk Groups Call Capacity
        • PUT - Group Trunk Group
        • POST - Group Trunk Group
        • GET - Service Provider Call Capacity Report
        • GET - Service Provider Trunk Group Call Capacity
        • PUT - Service Provider Trunk Group Call Capacity
      • User
        • GET - User By ID
        • GET - Users
        • POST - User
        • PUT - User
        • DELETE - User
        • PUT - User ID
        • PUT - Users Bulk
        • PUT - User Group ID Update
        • GET - User Login Info
        • GET - User Portal Passcode
        • PUT - User Portal Passcode
        • POST - User Reset
      • Voice Messaging
        • GET - Group Voice Messaging
        • GET - Group Voice Messaging Portal
        • GET - User Voice Messaging Advanced
        • GET - User Voice Messaging Bulk
        • GET - User Voice Messaging Greetings
        • GET - User Voice Messaging Message Details
        • GET - User Voice Messaging Message Download
        • GET - User Voice Messaging Messages
        • GET - User Voice Messaging User Distribution List
        • GET - User Voice Messaging User Distribution Lists
        • GET - User Voice Messaging Voice Portal
        • GET - User Voice Messaging
        • PUT - Group Voice Messaging
        • PUT - Group Voice Messaging Portal
        • PUT - User Voice Messaging Bulk
        • PUT - User Voice Messaging Greetings
        • PUT - User Voice Messaging Messages Read
        • PUT - User Voice Messaging Messages Unread
        • PUT - User Voice Messaging User Distribution List
        • PUT - User Voice Messaging Voice Portal
        • PUT - User Voice Messaging
        • DELETE - User Voice Messaging Messages
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  1. Docs
  2. Standard Methods
  3. Call Centers

PUT - Group Call Center Agents Levels

Update a list of agents' skill levels in a single Call Center (CC).

Parameters

  • call_center_user_id (str): Service user ID of the call center users belong to.

  • agent_user_ids (list): List of the target users. skill_level (int):

  • Skill level that will be applied to the list of users in the target call center.

Returns

  • Dict: CC ID and list of the agent and their updated skill level.

How To Use:

my_call_center = "call_center_user_id@domain.com"
my_agents = ["userid_1@domain.com", "userid_2@domain.com", "userid_3@domain.com"]

my_api.call_centers.put_group_call_center_agents_levels(
    call_center_user_id = my_call_center,
    agent_user_ids = my_agents,
    skill_level = 10
)
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Last updated 1 month ago

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