🎚️PUT - Group Call Center Agents Levels

my_api.group_call_center_agents_levels()

Update a list of agents' skill levels in a single Call Center (CC).

Parameters

  • call_center_user_id (str): Service user ID of the call center users belong to.

  • agent_user_ids (list): List of the target users. skill_level (int):

  • Skill level that will be applied to the list of users in the target call center.

Returns

  • Dict: CC ID and list of the agent and their updated skill level.

How To Use:

from odins_spear import api

my_api= api.Api(base_url="https://base_url/api/vx", username="john.smith", password="ODIN_INSTANCE_1")
my_api.authenticate()

my_call_center = "call_center_user_id@domain.com"
my_agents = ["userid_1@domain.com", "userid_2@domain.com", "userid_3@domain.com"]

my_api.put.group_call_center_agents_levels(
    call_center_user_id = my_call_center,
    agent_user_ids = my_agents,
    skill_level = 10
)
PreviousPUT - Group Call Center AgentsNextPUT - Group Call Center Bounced Call

Last updated