Odin's Spear
  • Welcome
  • What's New
  • Getting Started
    • Getting the Essentials
    • Create API Object
  • API Coverage
  • Docs
    • API Object
    • Standard Methods
      • Administrators
        • POST - Service Provider Admin
        • PUT - Service Provider Admin Policies
        • POST - Group Admin Polices Bulk
        • POST - Group Admin
      • Alternate Numbers
        • GET - User Alternate Numbers
      • Authentication
        • PUT - User Web Authentication Password
        • PUT - User Authentication Service
      • Auto Attendants
        • GET - Auto Attendants
        • POST - Auto Attendant
        • GET - Auto Attendant
        • GET - Auto Attendant User
        • POST - Auto Attendant Remove User
        • PUT - Auto Attendant
        • DELETE - Auto Attendant
        • GET - Auto Attendant Submenus
        • POST - Auto Attendant Submenu
        • GET - Auto Attendant Submenu Usage
        • PUT - Auto Attendant Submenu
        • PUT - Auto Attendant Status
        • DELETE - Auto Attendant Submenu
      • Call Centers
        • GET - Group Call Center
        • PUT - Group Call Center
        • GET - Group Call Centers
        • PUT - Group Call Center Agents
        • PUT - Group Call Center Agents Levels
        • GET - Group Call Center Bounced Calls
        • PUT - Group Call Center Bounced Call
        • PUT - Group Call Center DNIS Instance
        • GET - Group Call Center Forced Forwarding
        • PUT - Group Call Center Forced Forwarding
        • GET - Group Call Center Overflow
        • PUT - Group Call Center Overflow
        • GET - Group Call Center Stranded Calls
        • GET - Group Call Center Stranded Calls Unavailable
        • PUT - Group Call Center Status
        • PUT - Group Call Center Stranded Calls
        • PUT - Group Call Center Stranded Calls Unavailable
        • GET - User Call Center
        • PUT - User Call Center
        • PUT - User Call Center Agent Sign Out
        • PUT - User Call Center Agents Update
        • PUT - User Call Center Supervised Agents
      • Call Forwarding Always
        • GET - Bulk Call Forwarding Always
        • GET - User Call Forwarding Always
      • Call Forwarding Busy
        • GET - Bulk Call Forwarding Busy
        • GET - User Call Forwarding Busy
      • Call Forwarding No Answer
        • GET - Bulk User Call Forwarding No Answer
        • GET - User Call Forwarding No Answer
      • Call Forwarding Not Reachable
        • GET - Bulk User Call Forwarding Not Reachable
        • GET - User Call Forwarding Not Reachable
      • Call Forwarding Selective
        • GET - User Call Forwarding Selective
        • GET - User Call Forwarding Selective Criteria
        • GET - User Call Forwarding Selective Criterias
      • Call Pickup
        • GET - Call Pickup Group User
      • Call Processing Policies
        • PUT - User Call Processing Policy
      • Call Records
        • GET - User Stats
      • Devices
        • POST - Group Device
        • PUT - Group Devices
        • PUT - Group Device File
        • PUT - Group Device Tag
        • PUT - Group Device Type File
        • PUT - Group Device Tags Profile
        • PUT - Group Device Type Tag
        • PUT - Service Provider Device
        • PUT - Service Provider Device File
        • PUT - Service Provider Device Tag
        • PUT - Service Provider Device Type Tag
        • PUT - System Devices
        • PUT - System Device File
        • PUT - System Device Tag
      • DNs
        • GET - Group DNs
        • POST - Group DNs
        • DELETE - Group DNs
        • PUT - Group DNs Activate
        • POST - Group DNs Assign Bulk
        • GET - Group DN Details
        • GET - Group DN Search
        • POST - Group DNs Unassign Bulk
        • GET - Service Provider DNs
        • POST - Service Provider DNs
        • GET - Service Provider DN Search
        • DELETE - Service Provider DNs
        • GET - System DNs
        • GET - System DN Search
        • GET - System DN Summary
        • GET - System DN Utilisation
      • Do Not Disturb
        • GET - User Do Not Disturb
        • PUT - User Do Not Disturb
      • Emergency Zones
        • POST - Group Emergency Zones
        • PUT - Group Emergency Zones
      • Groups
        • GET - Group Information
        • GET - Service Provider Groups
      • Hunt Groups
        • GET - Group Hunt Groups
        • GET - Group Hunt Group
        • POST - Group Hunt Group
        • PUT - Group Hunt Group
        • DELETE - Group Hunt Group
        • GET - Group Hunt Groups Available Users
        • PUT - Group Hunt Groups Status
        • GET - Group Hunt Group User
        • PUT - Group Hunt Group Weighted Call Distribution
        • POST - Group Hunt Groups Remove User
      • Password Generate
        • GET - Password Generate
        • GET - Passwords Generate
        • GET - Passcode Generate
        • GET - Passcodes Generate
        • GET - SIP Password Generate
        • GET - SIP Passwords Generate
      • Registration
        • GET - User Registration
        • GET - Bulk User Registration
      • Reports
        • GET - User Report
      • Schedules
        • GET - Group Schedules
        • GET - Group Events
      • Service Providers
        • GET - Service Provider
        • GET - Service Providers
      • Services
        • GET - Group Services
        • GET - Group Services Assigned
        • GET - User-Services
        • PUT - User Services
        • GET - User Services Assigned
        • GET - User Service Settings
        • PUT - User Service Settings
      • Shared Call Appearance
        • POST - User Shared Call Appearance Endpoint
      • Trunk Groups
        • GET - Group Trunk Group
        • GET - Group Trunk Groups
        • GET - Group Trunk Groups Call Capacity
        • PUT - Group Trunk Groups Call Capacity
        • PUT - Group Trunk Group
        • POST - Group Trunk Group
        • GET - Service Provider Call Capacity Report
        • GET - Service Provider Trunk Group Call Capacity
        • PUT - Service Provider Trunk Group Call Capacity
      • User
        • GET - User By ID
        • GET - Users
        • POST - User
        • PUT - User
        • DELETE - User
        • PUT - User ID
        • PUT - Users Bulk
        • PUT - User Group ID Update
        • GET - User Login Info
        • GET - User Portal Passcode
        • PUT - User Portal Passcode
        • POST - User Reset
      • Voice Messaging
        • GET - Group Voice Messaging
        • GET - Group Voice Messaging Portal
        • GET - User Voice Messaging Advanced
        • GET - User Voice Messaging Bulk
        • GET - User Voice Messaging Greetings
        • GET - User Voice Messaging Message Details
        • GET - User Voice Messaging Message Download
        • GET - User Voice Messaging Messages
        • GET - User Voice Messaging User Distribution List
        • GET - User Voice Messaging User Distribution Lists
        • GET - User Voice Messaging Voice Portal
        • GET - User Voice Messaging
        • PUT - Group Voice Messaging
        • PUT - Group Voice Messaging Portal
        • PUT - User Voice Messaging Bulk
        • PUT - User Voice Messaging Greetings
        • PUT - User Voice Messaging Messages Read
        • PUT - User Voice Messaging Messages Unread
        • PUT - User Voice Messaging User Distribution List
        • PUT - User Voice Messaging Voice Portal
        • PUT - User Voice Messaging
        • DELETE - User Voice Messaging Messages
    • Advanced Features
      • Scripter
        • Find Alias
        • User Association
        • Group Audit
        • Move Numbers
        • Remove Numbers
        • Bulk Password Reset
        • Service Provider Trunking Capacity
        • Webex Builder
        • Locate Free Extension
        • User Registration
        • VM Auto Login
        • VM Portal Bulk Password Set
        • VM Portal Bulk Password Set CSV
      • Reporter
        • Call Flow
          • Making Sense of The Call Flow
          • Graphviz
        • Group Users Call Statistics
        • User Registration Report
    • Utils
      • Config Manager
        • Template Configs
          • Auto Attendant
          • Call Center
          • Device
          • Group
          • Hunt Group
          • Service Provider
          • Trunk Group
          • User
      • Checkers
      • Constants
      • Formatters
      • Parsers
    • Logging
  • Powered By Odin's Spear
    • AA, CC, HG Audit
    • Bulk Build Group Admins
    • Bulk Build Service Provider Admins
    • Service Pack Audit
    • VM Bulk Passcode Set CSV
  • 14IP
    • Custom Logger
  • Development
  • Troubleshooting & FAQ
    • Frequently Asked Questions
    • Common Issues
      • Graphviz Troubleshooting
  • Change Log
  • Bugs and Issues
  • Contact
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On this page
  • How to Report an Issue
  • Issue Tracker
  • Stay Updated
  • Contact Us

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Bugs and Issues

We strive to make our application as reliable and user-friendly as possible. If you encounter any bugs or issues, we appreciate your feedback. Here’s how you can report them and stay updated on their status.

How to Report an Issue

To report a bug or issue, please follow these steps:

  1. Visit our GitHub Repository: Odin's Spear Issues

  2. Check for Existing Issues: Before creating a new issue, please check if it has already been reported by searching through the existing issues.

  3. Create a New Issue:

    • Click on the "New issue" button.

    • Provide a descriptive title and detailed description of the issue.

    • Include steps to reproduce the issue, your operating system, browser version, and any other relevant information.

    • Add any relevant labels (e.g., bug, enhancement).

Issue Tracker

You can view and track the status of reported issues on our GitHub Issues page. This page includes information on:

  • Open issues

  • Closed issues

  • Labels for categorizing issues (e.g., bug, enhancement, question)

  • Milestones and project boards

Stay Updated

To stay updated on the progress of issues:

  • Watch the Repository: Click the "Watch" button on our GitHub repository to receive notifications.

  • Join Discussions: Participate in discussions on issues and pull requests to provide feedback and suggestions.

Contact Us

If you need further assistance with reporting an issue or have any questions, please reach out to us our contact details are on the below page:

Thank you for helping us improve our application!

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Last updated 2 months ago

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