PUT - Group Call Center

In this method, you can control the status of your Call Centers (CC) by activating and deactivating them. The method takes in two parameters, they are a list of the CC service user IDs and a status which is a boolean value of True (Active) or False (Deactivate).

Parameters

• call_center_user_ids(list): List of service user IDs (CC IDs), the status given will be applied to these.

• status (bool): Boolean value of True (Activate) or False (Deactivate) which will be applied to list of AAs.

Returns

• None: This method does not return any specific value.

How To Use:

The below code will set the AA to deactivated.

my_changes = {
    "serviceInstanceProfile": {
    "name": "[e-mail]",
    "callingLineIdLastName": "[e-mail]",
    "callingLineIdFirstName": "[e-mail]",
    "hiraganaLastName": "[e-mail]",
    "hiraganaFirstName": "Call Center",
  },
  "type": "Premium",
  "routingType": "Priority Based",
  "policy": "Circular",
  "enableVideo": False,
}

my_api.call_centers.put_group_call_center(
    call_center_user_id = "[e-mail]",
    updates=my_changes
)