GET - User Call Center
Retrieves a list of call centers that the specified user is currently associated with.
Parameters
user_id (str): Target User ID.
Returns
Dict: Agents Call Centers setting and a list of the User's associated Call Centers.
How To Use:
my_api.call_centers.get_user_call_center(
user_id="[email protected]"
)
Example Returned Data (Formatted)
{
"agentACDState": "Available",
"agentThresholdProfileName": "Default Agent Threshold Profile",
"useDefaultGuardTimer": true,
"enableGuardTimer": false,
"guardTimerSeconds": 5,
"useSystemDefaultUnavailableSettings": true,
"forceAgentUnavailableOnDNDActivation": false,
"forceAgentUnavailableOnPersonalCalls": false,
"forceAgentUnavailableOnBouncedCallLimit": false,
"numberConsecutiveBouncedCallsToForceAgentUnavailable": 3,
"forceAgentUnavailableOnNotReachable": false,
"makeOutgoingCallsAsCallCenter": false,
"userId": "[email protected]",
"callCenters": [
{
"serviceUserId": "TestCallCenter",
"phoneNumber": null,
"extension": null,
"available": true,
"logoffAllowed": false,
"type": "Premium",
"priority": 1,
"routingType": "Priority Based",
"skillLevel": null
}
]
}
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