🎧PUT - Group Call Center Agents

my_api.group_call_center_agents()

This method allows you to add or remove agents in a Call Center (CC).

Note: Leave the agent_user_ids blank to remove all users and to remove some only include the users you would like to include in this call center.

Parameters

  • call_center_user_id (str): Service user ID of the target call center.

  • agent_user_ids (list): List of user IDs to be added to call center.

Returns

  • Dict: Dictionary of the new state of the CC.

How To Use:

from odins_spear import api

my_api= api.Api(base_url="https://base_url/api/vx", username="john.smith", password="ODIN_INSTANCE_1")
my_api.authenticate()

my_call_center = "call_center_user_id@domain.com"
my_agents = ["userid_1@domain.com", "userid_2@domain.com", "userid_3@domain.com"]

my_api.put.group_call_center_agents(
    call_center_user_id = my_call_center,
    agent_user_ids = my_agents
)
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