GET - Group Call Center Overflow

Retrieves the forwarding number for a user when all call center agents are busy, along with any associated audio messages.

Parameters

• service_user_id (str): Target Call Center ID

Returns

• Dict: Call Centers overflow configuration.

How To Use:

my_api.call_centers.get_group_call_center_overflow(
    service_user_id="[e-mail]"
)

Example Returned Data (Formatted)

{
  "serviceUserId": "[e-mail]",
  "action": "Busy",
  "transferPhoneNumber": null,
  "overflowAfterTimeout": true,
  "timeoutSeconds": 30,
  "playAnnouncementBeforeOverflowProcessing": true,
  "audioMessageSource": "Default",
  "videoMessageSource": "Default",
  "audioUrlList": [],
  "videoUrlList": [],
  "audioFileList": [],
  "videoFileList": []
}