📞GET - Group Call Center Overflow

my_api.get.group_call_center_overflow()

Retrieves the forwarding number for a user when all call center agents are busy, along with any associated audio messages.

Parameters

• service_user_id (str): Target Call Center ID

Returns

• Dict: Call Centers overflow configuration.

How To Use:

from odins_spear import api

my_api= api.Api(base_url="https://base_url/api/vx", username="john.smith", password="ODIN_INSTANCE_1")
my_api.authenticate()

my_api.get.group_call_center_overflow(
    service_user_id="[e-mail]"
)

Example Returned Data (Formatted)

{
  "serviceUserId": "[e-mail]",
  "action": "Busy",
  "transferPhoneNumber": null,
  "overflowAfterTimeout": true,
  "timeoutSeconds": 30,
  "playAnnouncementBeforeOverflowProcessing": true,
  "audioMessageSource": "Default",
  "videoMessageSource": "Default",
  "audioUrlList": [],
  "videoUrlList": [],
  "audioFileList": [],
  "videoFileList": []
}